Return and Refund Policies

1. Return Policy:
We are happy to offer you a 14 day return policy from receipt of your order. If for any reason you are not completely satisfied with your purchase, you have the right to return the product.

2. Return conditions:
- The product must be in its original condition, unused, undamaged and in its original packaging.
- Please enclose proof of purchase or a copy of the invoice with the returned product.
- Personalized items are not eligible for return, unless there is a manufacturing defect or a transportation problem.

3. Return process:
To initiate the return process, please contact our customer service team by email or phone within 14 days of receiving your order. Our team will guide you through the return process and provide you with the necessary instructions.

4. Return costs:
Return costs will be your responsibility, except in the case of a defective product or an error on our part during shipping.

5. Refund:
Once we have received the returned product at our premises and verified that it complies with our return conditions, we will proceed with the refund. Reimbursement will be made to the same means of payment used for the initial purchase. Please note that the refund processing time may vary depending on your financial institution.

6. Reimbursement period:
We undertake to make the refund upon receipt of the returned product at our premises and after having carried out the necessary checks. The refund time may take up to [insert number of business days here, eg 5 business days].

7. Partial refund:
In some cases, if the returned product does not fully meet our return conditions, we reserve the right to issue a partial refund. You will be notified by our Customer Service team prior to any partial refund processing.

We would like to thank you for your trust and support for Le Sac D'Or. If you have any additional questions regarding our return and refund policy, please do not hesitate to contact us. Our team is here to help you at all times.